Terms and Conditions

For catering services trading as Paella Pals

Company

The Feeder Ltd

Company number

16792979

Registered office

33 Rashleigh Avenue, Saltash, PL12 4NS

These Terms and Conditions apply to catering services provided by The Feeder Ltd, trading as The Feeder or Paella Pals, depending on the brand through which the booking is made.

By confirming a booking, paying a deposit, accepting a quote in writing, signing a booking form, ticking an acceptance box or otherwise confirming the booking in writing, the client agrees to these Terms and Conditions.

These Terms and Conditions do not affect your statutory rights.

1. Definitions

In these Terms and Conditions:

"We", "us" or "our" means The Feeder Ltd, trading as The Feeder or Paella Pals.

"Client" means the person, company, venue, wedding planner or authorised event organiser making the booking.

"Booking" means the catering service agreed between us and the client.

"Event" means the occasion, venue, date and service for which the booking is made.

"Quote" means the written price, menu, service description and related details provided by us.

"Agreed in writing" includes agreement by email, quote, invoice, signed booking form, text message, WhatsApp message or any other written communication that clearly confirms the agreement.

2. Who can make a booking

Bookings may be made by individuals aged 18 or over, companies, venues, wedding planners or other authorised event organisers.

The person or organisation making the booking is responsible for providing accurate event information, making payment and ensuring compliance with these Terms and Conditions.

Where the booking is made by a wedding planner, venue or organiser on behalf of another person or organisation, the person making the booking confirms that they have authority to do so.

3. Quotes and availability

All quotes are based on the information provided by the client at the time of enquiry, including guest numbers, location, menu, service style, access, timings and event requirements.

Quotes are subject to availability and are not binding until the required deposit has been received.

Unless otherwise stated, a quote only includes the items expressly listed in writing. Any additional items, changes or requirements may affect the final price.

We may withdraw or revise a quote if the information provided changes, if material details were not disclosed, or if the quote contains an obvious error.

4. Booking confirmation

A booking is only confirmed when we receive the required deposit.

Payment of the deposit confirms acceptance of the quote and these Terms and Conditions.

Until the deposit is received, the event date is not secured and may be offered to another client.

5. Deposit and payment terms

A standard deposit of 50% of the estimated total booking value is required to secure the date.

We may agree a different deposit amount at our discretion, depending on the nature of the event.

The remaining balance must be paid no later than 48 hours before the event date, unless otherwise agreed in writing.

If the remaining balance is not received by the due date, we may pause preparation, withhold service or cancel the booking. In such cases, the deposit may be retained.

6. Final guest numbers

Final guest numbers must be confirmed no later than 7 days before the event.

After this point, the confirmed guest number becomes the minimum chargeable number.

Additional guests requested after the final guest count deadline may be accepted at our discretion, subject to availability, operational capacity and additional charges.

If guest numbers are reduced after the final guest count deadline, the confirmed guest number will remain the minimum chargeable number.

7. Menu choices, changes and dietary requirements

Final menu choices, dietary requirements and allergen information must be confirmed no later than 7 days before the event.

We may require this information earlier for complex dietary needs, large events or severe allergies.

Menu changes after the final menu deadline may only be accepted at our discretion and must be agreed in writing.

Any changes to the agreed quote, guest numbers, menu, service style, timings, location, equipment, drinks, staffing or additional items must be agreed in writing. Changes may affect the price, service timings, staffing requirements and availability.

8. Allergens and food safety

We take dietary requirements and allergens seriously and will make reasonable efforts to accommodate notified requirements.

However, we cannot guarantee a completely allergen-free environment or the total absence of traces. This is especially relevant for mobile catering, shared preparation environments, venue limitations and events where several ingredients or dishes are handled.

The client is responsible for collecting and providing accurate dietary and allergen information for all guests no later than 7 days before the event.

For severe allergies or high-risk medical dietary requirements, we will review the request on a case-by-case basis. If we believe we cannot safely accommodate the requirement, we reserve the right to decline to provide that specific dish or service.

If dietary requirements or allergens are not provided by the deadline, we cannot accept responsibility for issues arising from missing, late or inaccurate information. We may try to accommodate late requests where reasonably possible, but we are not obliged to do so.

9. Venue, access and client responsibilities

The client is responsible for ensuring that the venue allows external catering and that we have safe, reasonable and practical access for loading, unloading, setup, cooking, service and pack-down.

The client must ensure, where applicable, that the event venue provides or allows:

1. external catering;

2. mobile catering setup;

3. LPG or gas cooking, where required;

4. safe and practical loading and unloading access;

5. nearby parking or loading area;

6. a stable, level and safe surface for setup and cooking;

7. sufficient space for cooking, serving and guest flow;

8. access to water where needed;

9. clear information about restrictions, timings, access rules and venue requirements;

10. a responsible venue or event contact on the day.

If we are unable to provide the agreed service due to venue restrictions, unsafe conditions, lack of access, lack of permission, unsuitable ground or information not disclosed to us in advance, we may cancel, modify or reduce the service. In such cases, payments may be retained to cover the booking value, preparation, costs incurred and loss of availability.

10. Outdoor events and weather

For outdoor events, the client must provide a suitable covered area or safe alternative plan in case of rain, wind or unsafe weather conditions.

Any shelter or weather protection provided by us must be agreed in writing in advance and may be subject to additional charges.

We reserve the right to delay, modify, reduce or cancel the service if weather conditions make setup, cooking, service or pack-down unsafe.

This may include, but is not limited to, strong winds, heavy rain, unstable ground, unsafe access, flooding, unsafe use of equipment, venue restrictions or any situation that compromises food safety, staff safety or guest safety.

11. Service times and delays

Service times will be agreed in advance. The client is responsible for ensuring that the event schedule, venue access and guest readiness allow us to provide the service at the agreed time.

We will make reasonable efforts to accommodate delays of up to 30 minutes.

Delays beyond 30 minutes may be charged at £45 per hour per team member, charged in 30-minute increments.

We may also charge any reasonable additional costs caused by the delay.

If a delay affects food quality, food safety, staff availability, another booking or the practical delivery of the service, we reserve the right to modify, reduce or cancel part of the service.

12. Equipment, gas safety and service area

All cooking equipment, gas equipment, burners, pans, tables, utensils and service materials provided by us must only be handled by our team.

The client is responsible for helping to keep guests, children and pets at a safe distance from hot equipment, cooking equipment, gas equipment and the service area.

We reserve the right to pause, modify or stop the service if safety is compromised.

The client must not move, interfere with, tamper with or allow others to interfere with our equipment.

13. Guest behaviour

If a guest behaves in a way that is unsafe, abusive, aggressive, disruptive or interferes with our equipment, staff or service, we may ask the client or venue to address the situation.

If the issue is not resolved promptly, we reserve the right to pause, modify or stop the service without refund.

This includes behaviour involving excessive intoxication, abuse, aggression, unsafe conduct around hot equipment, children or pets entering the cooking area, or any action that creates a safety, hygiene or operational risk.

14. Damage to equipment or property

The client will be responsible for any reasonable repair or replacement costs if our equipment, property or materials are damaged by the client, guests, venue staff, contractors, children, pets or other third parties connected with the event.

15. Plates, cutlery, napkins and serving materials

Plates, cutlery, napkins and other serving materials will be provided only where expressly included in the quote or agreed in writing.

If not expressly included, the client is responsible for providing suitable serving materials for the event.

16. Cleaning and waste

We will clean and remove our own equipment and leave our direct working area reasonably tidy.

General event waste, venue waste disposal and guest rubbish remain the responsibility of the client or venue unless otherwise agreed in writing.

17. Leftover food

Where it is safe and appropriate to do so, we may leave leftover food with the client.

Once leftover food has been handed over, the client is responsible for its storage, refrigeration, reheating and consumption.

We cannot accept responsibility for food safety issues arising after leftover food has been handed over.

We reserve the right not to leave leftover food where we believe it would be unsafe or inappropriate to do so.

18. Alcohol and drinks

We may provide or serve drinks, including alcohol, where this has been expressly agreed in writing and where the applicable licence, permission or authorisation covers the event, venue and service format.

We reserve the right to refuse alcohol service if the required permissions, licence conditions or venue conditions are not in place.

The client is responsible for confirming whether the venue permits alcohol service, unless we have expressly agreed to arrange or manage the relevant permission or licence requirement.

19. Travel, parking and additional logistics costs

Any travel, parking, tolls, ferry charges, congestion charges, accommodation, venue fees, access costs or additional logistics costs not included in the quote may be charged to the client where reasonably incurred.

Additional charges may also apply where access is more difficult than disclosed, the event location changes, venue restrictions create additional work, or waiting time is caused by lack of access or late readiness.

20. Staff, assistants and third-party suppliers

We may use assistants, staff, subcontractors or third-party suppliers where reasonably required to deliver the service.

We will remain responsible for coordinating the service agreed with the client.

21. Staff welfare

For longer or more complex events, the client or venue must provide reasonable access to toilets, drinking water and suitable working conditions for our team.

Where suitable working conditions are not available, we may modify, pause or reduce the service if this affects safety, hygiene or practical delivery.

22. Client cancellation

If the client cancels the booking, the following cancellation charges apply. These charges reflect administration, planning, loss of availability, preparation, ingredients, staffing, supplier costs and other reasonable costs already incurred or committed.

Cancellation charges are capped at the total booking value.

More than 30 days before the event

We may retain the greater of:

1. £250; or

2. any reasonable non-recoverable costs already incurred.

Between 30 and 15 days before the event

We may retain the greater of:

1. £500; or

2. 50% of the deposit paid.

If the deposit paid is less than £500, we may retain the full deposit but will not normally claim additional payment unless reasonable non-recoverable costs exceed the deposit paid.

Between 14 and 7 days before the event

We may charge the greater of:

1. the full deposit paid; or

2. 75% of the total booking value.

Less than 7 days before the event

100% of the total booking value will be payable.

23. Date changes requested by the client

Date changes may be accepted at our discretion and subject to availability.

Any change must be agreed in writing.

If we are not available on the requested new date, or if a suitable alternative date cannot be agreed, the original booking will be treated as cancelled by the client and the cancellation policy will apply.

Additional costs caused by a date change may be charged to the client.

24. Cancellation or changes by us

If we need to cancel the booking due to illness, accident, operational failure or circumstances beyond our reasonable control, we will offer a reasonable solution where possible, such as a new date, an equivalent service, assistance in finding an alternative supplier, or a refund.

Our maximum liability will be limited to the amount paid by the client, except where the law does not allow liability to be limited or excluded.

25. Force majeure

A force majeure event means circumstances beyond our reasonable control that prevent or materially affect the delivery of the service.

This may include, but is not limited to, severe weather, flooding, fire, road closures, accidents, illness, emergency services activity, venue closure, legal restrictions, transport disruption, supplier failure, power or water failure, unsafe site conditions or any event that makes performance impossible, unsafe or commercially impractical.

If a force majeure event prevents us from delivering the service, we will first try to reschedule the event or offer a reasonable alternative.

If this is not possible, we may refund amounts paid, less any reasonable non-recoverable costs already incurred.

We will not be liable for delay, failure to perform or additional losses caused by circumstances beyond our reasonable control.

26. Photography and marketing

We may take and use photographs or videos of our food, setup, equipment, team and general event atmosphere for marketing, website, social media, portfolio and commercial purposes, unless the client requests otherwise in writing before the event.

We will not intentionally use close-up images of identifiable guests, children or private moments without specific permission.

If the client does not want any photography or video to be used for marketing, this must be communicated to us in writing before the event.

27. Complaints and issue resolution

Any issue with the food or service should be raised during the event or within 24 hours where possible, so we have a reasonable opportunity to address it.

Any formal complaint must be submitted in writing within 5 days of the event.

We may not be able to properly investigate or resolve issues that are reported late, especially where the food has already been consumed, removed, stored by the client or otherwise cannot be inspected.

28. Liability and insurance

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot legally be limited or excluded.

Subject to this, our total liability for any claim arising from the booking will be limited to the total amount paid by the client for that booking.

We will not be responsible for indirect losses, loss of profit, loss of business, reputational loss, emotional distress, disappointment, venue-related issues, guest behaviour, third-party failures, delays outside our control, issues caused by inaccurate information from the client, or food safety issues arising after leftover food has been handed over.

We maintain public liability insurance appropriate to our catering activities.

29. Permits, licences and venue compliance

The client is responsible for obtaining or confirming all permissions and approvals required for the event and venue, unless we have expressly agreed otherwise in writing.

This may include external catering permission, LPG or gas use, outdoor cooking permission, event permits, alcohol permissions, venue rules, landlord restrictions, fire safety requirements, noise restrictions, access arrangements and parking permissions.

We are responsible for operating our own service professionally and in accordance with applicable food safety, hygiene and reasonable safety standards.

30. Personal data and privacy

We process personal data in order to manage enquiries, bookings, payments, event details, dietary requirements and service delivery.

Further information is available in our Privacy Policy.

31. Changes to these Terms and Conditions

We may update these Terms and Conditions from time to time.

The version that applies to a booking will be the version in force at the time the booking is confirmed, unless otherwise agreed in writing.

32. Severability

If any part of these Terms and Conditions is found to be invalid, unlawful or unenforceable, the remaining parts will continue to apply.

33. Governing law and jurisdiction

These Terms and Conditions and any dispute arising from them shall be governed by the laws of England and Wales.

Any disputes shall be subject to the jurisdiction of the courts of England and Wales.

34. Website
These terms and conditions outline the rules and regulations for the use of Paella Pals's Website, located at https://www.paellapals.co.uk.

The content on our website is provided for general information about our catering services. We may update, change or remove website content at any time.

Unless otherwise stated, all text, images, logos, graphics, menus, documents and other materials on our website belong to us or are used with permission.

You may view and use the website for your own personal or business enquiry purposes. You must not copy, reproduce, republish, sell, rent, sublicense, redistribute or commercially exploit our website content without our written consent.

You must not use our website in a way that is unlawful, harmful, misleading, abusive, disruptive or that may damage the website, our business, our reputation or the experience of other users.

If we allow users to submit comments, reviews, testimonials, enquiries or other content through our website, the person submitting that content is responsible for ensuring that it is lawful, accurate, not offensive, not defamatory and does not infringe the rights of any third party.

By submitting comments, reviews, testimonials or other content to us, you give us permission to use, reproduce, edit and publish that content for our website, marketing, social media, portfolio and commercial purposes, unless otherwise agreed in writing.

We reserve the right to remove, edit or refuse to publish any user-submitted content that we consider inappropriate, misleading, unlawful, offensive or damaging to our business, reputation or other users.

You may link to our website provided that the link is not misleading, does not falsely suggest partnership, approval, sponsorship or endorsement, and does not damage our business or reputation.

You must not use our name, logo, images, branding or website content in a way that falsely suggests partnership, approval, sponsorship or endorsement without our written consent.

We may request the removal of any link, reference or content that misuses our name, logo, branding or website content, or that we consider misleading, inappropriate or damaging.

We are not responsible for the content, accuracy or availability of third-party websites linked from our website. Links to third-party websites are provided for convenience only and do not mean that we endorse them.

If you believe any content or link on our website is incorrect, inappropriate or should be removed, you may contact us and we will review the request. We are not obliged to remove content unless legally required to do so.

We make reasonable efforts to keep the information on our website accurate and up to date, but we do not guarantee that all website content will always be complete, current or error-free. Prices, menus, availability, services and booking details are only confirmed when agreed in writing.